Shipping policy

At ROBOTIME, we understand the importance of timely and reliable shipping. We strive to provide our customers with a seamless and efficient shipping experience. Please take a moment to familiarize yourself with our shipping policy.

Please consider twice before you place the order. If you want to cancel an order, please do within 24 business hours BEFORE it is sent out. After it's shipped, we cannot accept the requirement of a refund, especially when lacking shipping resources. 

Shipping Methods

We offer various shipping methods to cater to your needs. Our shipping options include standard shipping, expedited shipping, and international shipping. You can select your preferred shipping method during the checkout process.

Shipping Time

We make every effort to process and ship your order as quickly as possible. Our average processing time is 1-2 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

The shipping time will vary depending on your location and the shipping method you choose. Standard shipping typically takes 3-7 business days. Expedited shipping options are available for faster delivery.

For international orders, shipping times may vary depending on customs clearance and local postal services. Please note that any customs duties or taxes imposed by your country's customs office are the responsibility of the recipient.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. You can view the shipping costs for your order during the checkout process.

We occasionally offer free shipping promotions, so be sure to check our website or subscribe to our newsletter for updates on any ongoing promotions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.

If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your order arrives in a timely manner.

Thank you for choosing ROBOTIME. We appreciate your business and look forward to serving you again in the future.